The team interviewed a police officer on his experience using a body worn camera.
Sample Questions
Describe your experience using a BWC.
How do you access footage captured by a BWC?
What features do find most useful in the BWC?
I created a concept map to guide the team through the design process. Media access/management, data capture and a system settings are the main components of the application. From here, user tasks were identified.
The team designed wireframes bases on user task flows. I was responsible for designing the following:
Logo
Color Palette
Typography
Iconography
Components
Next, I created early prototypes which were used tested by several users.
Participants were encouraged to think out loud as they used the application. Using a feedback capture grid, they offered their ideas, questions, likes and dislikes about the application.
User Insights
Participants found it difficult to navigate the media function.
Participants pointed out the lack of usability, the small iconography, and small filtering options.
I made the following changes upon considering user insights:
Participants found the media page overwhelming and hard to navigate. I addressed this by adding a clear navigation bar (to allow users to switch between videos, photos and folders), enlarging the filter icon (to enhance visibility), removing view options (to reduce cognitive load), and incorporating a search bar (to facilitate quick and easy access to specific files.)
Participants struggled to navigate through individual folders. I addressed this by adding a back button (to give users a clear path out of the folder) and relocating the folder (to enhance visibility.)
